Our client is looking at candidate CVs with 1st line IT helpdesk experience and either experience of Telecoms or a CCNA qualification. Most important will be your interpersonal skills, as demonstrated over the phone.
The role is based in the Network Operations Centre and offers good development role to progressing your technical career. Responsibilities include logging customer issues using a Remedy database, monitoring the network, escalating issues to resolution, working with the technical team to resolve faults, analysis and reporting and supporting field engineers. The successful candidate will also participate in an out of hours rota, for which a substantial bonus is paid.
We are looking at candidates with an excellent telephone manner, who are flexible and self-motivated, as well as keen to progress his/her technical knowledge.
